FAQ

1.Do you ship overseas?

Yes, we ship overseas. If you are not sure whether we can deliver to your location, you can contact us: service@Stitchonly.com

2.How to place an order?

First, choose products you love and enjoy customizing them. When you're ready, hit "Checkout."

Enter the shipping details where you can reliably receive packages. Choose a suitable payment method and complete your order.

That's it! We'll take care of the rest for you. 😊

3.Why didn't I receive a confirmation email?

It's normal that sometimes our emails will go into customers' spam mailboxes. You can check your spam mailbox first.

4.How long will it take to receive my order?

Once you place your order, there will be a 2-3 day processing period followed by a 5-15 day shipping period.

In total, it can take anywhere from 1-3 weeks to receive your items. The duration depends on the shipping method and the destination country.

Delays may occur due to Holidays and/or any unforeseen events such as flood or typhoon. Please do note as well that custom inspections can be a factor during shipment.

5.When will I get the tracking number?

The tracking number will be emailed to you as soon as your order is ready to ship. If you don't see any updates in the tracking for 14 days, please email us at service@Stitchonly.com. We will investigate the issue and get back to you promptly.

6.How do I track my order ?

You can track your order shipping status here.

Track your order using your email and the full name on the order or the tracking number. Please note that tracking information will appear only after the order has shipped. If the order hasn't shipped yet, the page may be blank. Don't worry, your order will be on its way soon!

If there are no updates after a while, please contact our Support team by clicking the Help button at the bottom right corner or emailing us at service@Stitchonly.com.